Refund & Returns Policy


Refunds and Returns Policy for BetterBedtimeBuddy.com

Effective Date: March 26, 2024

Thank you for shopping at BetterBedtimeBuddy.com, the premier destination for blue light blocking glasses designed for gamers. We stand by the quality of our products and want to ensure a transparent, fair, and convenient process for returns and refunds. This policy outlines how to initiate a return, conditions for eligibility, and the process for receiving a refund.

1. Return Conditions

  • Timeframe: You have 30 days from the date of delivery to initiate a return.
  • Product Condition: Products must be returned in their original condition, unopened, and in their original packaging. Items that have been used, damaged, or altered will not be eligible for a return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for return approval and instructions from our team. We will provide details on where to send the returned product.
  3. Pack the item securely and include the original receipt or proof of purchase in the package.
  4. Send the item to our address in Riyadh, Saudi Arabia (specific address will be provided upon return request approval).

Please note that customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 7-14 business days.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please follow the instructions under “Initiating a Return.”

5. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please contact us if you have questions or concerns about your specific item.

6. Fees and Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., a defective or incorrect item). Any shipping costs paid on the original order are non-refundable.

7. Customer Support

For any questions or assistance regarding returns and refunds, please contact us at:

Our customer support team is here to help ensure your satisfaction with every purchase from BetterBedtimeBuddy.com.

Thank you for choosing [BUSINESS NAME] CLANB. We appreciate your business and are committed to ensuring a positive experience with our products and services.